Kidville

COMMUNITY STANDARDS POLICY

Parents/Caregivers and children must adhere to the Community Standards Policy. The Community Standards Policy provides rules regarding safety, sickness, parental accompaniment, classroom and playspace etiquette, and other matters. The Community Standards Policy may be amended from time to time. A copy is available upon request or on our website at www.kidville.ca/policy

Venue Etiquette
For the enjoyment of all parents, caregivers and children, we ask that you follow our terms of venue etiquette:

  • All parents and caregivers are responsible for their child’s safety and supervision and are required to be within arm’s reach at all times.

  • Socks are required for both adults and children in all classrooms. Please bring socks for all children and adults who plan on attending.

  • Please keep sick children at home. We reserve the right to send a child home to get well at our discretion and offer a make-up. Come play when you are at your best.

  • Children enrolled in ‘separation’ or ‘drop-off’ classes must be escorted to and from classrooms by their parent/caregiver. Please arrange to have your child picked up on time by a person registered with Kidville.

  • Please turn off your cell phones or set them to vibrate. If you need to take a call, please step outside the room.

  • If your child becomes upset, please step outside of the room and return when your child feels better.

  • Please keep your voices low and your conversations to a minimum. Anyone disrupting the class may be asked to leave the room.

  • If your child needs you during separation classes, please be as discreet as possible.

  • For the comfort of all participants in your class, we have a limit of one adult per child in class. If you would like an additional adult to come, please inquire at the Front Desk.

  • If a child has an allergy or any other medical condition that requires an EpiPen or medication, it must be on the premises with the parent/caregiver at all times.

  • No outside food or drink is permitted in the classrooms

Food-Allergy Awareness
Kidville is food-allergy aware and committed to providing a safe environment for our members. Therefore, we request that you do not bring common allergens including: peanuts, nuts, or foods containing nut ingredients onto the premises.

Stroller Policy
In accordance with fire safety regulations, strollers will not be permitted into classrooms. Strollers are to be ‘parked’ in designated areas within the facility. It may be required to park strollers outside of the facilities if capacities are met. We recommend that you bring a stroller lock to secure your property if required.

Personal Belongings
Members are responsible for all of his/her belongings, it is the responsibility of the parent/caregiver to secure these items properly. Kidville and its employees will not be held liable for any lost, damaged or stolen articles. It is highly recommended that valuables are not brought to the facility. In the unlikely event a theft has taken place, Kidville will do everything within its means to locate the items and fiits. Kidville will not be held liable to replace any lost or stolen items.

Contact Information
For the safety of all participates and in case of emergencies, it is the responsibility of the primary member to ensure that we have the most up-to-date contact information on file, including mailing address, email address and phone number. Please ensure that our email address(es) mayor.ylv@kidville.ca, and frontdesk.ylv@kidville.ca are added to your “approved sender” list.

How to Register
Call or check our website for classes and services offered at your location. Early registration is strongly advised, as classes may fill quickly. All forms must be signed by a parent or guardian before a child can attend class. Please note that Kidville Academy (KVA) is offered by KVU Inc. within Kidville’s facilities.
By Phone: Call your local Kidville facility.
Online: Go to www.kidville.com and follow prompts for registration.
In Person: Stop by the Front Desk of your local Kidville facility.

Monthly Membership
Memberships commence on the purchase date. For as long as you are being auto-billed your monthly class plan, you are considered an ‘active member’. Upon cancellation of your plan or if you in arrears of your monthly payments you membership will be suspended. Your ‘home facility’ is the location at which you are registered for classes.

Single Class Plan gives you access to 1 (one) class/visit per week, Double Class Plan gives you access to 2 (two) classes/visits per week, and Unlimited Class Plan gives unlimited access. Classes must be scheduled at least 24 hours in advance. Classes are subject to availability and will be reserved on a first come, first serve basis. We strongly recommend that you reserve your classes in advance. Unused visits can roll over to the next week (up to 1 for a Single, and 2 for a Double). If you're not able to attend, we would ask that you cancel your scheduled class online or by calling our Front Desk before 9:00am the day of your class. Your payment reserves a class for your child(ren) regardless of attendance. One child per membership. Siblings can be added at the low cost of $50 per month. Birthday Party Credits hold no cash value and are limited to the child named on the membership. 1 credit per membership. Minimum three (3) month commitment. Membership will then continue month to month. After the first month, subsequent months will be auto-billed to the credit card on file in the amount of $76 for a Single Class Plan, $144 for a Double Class Plan and $340 for an Unlimited Class Plan. HST will be applied to all plans/purchases. The member agrees to keep their account up-to-date with a valid credit card. It is agreed that Kidville has permission to make future monthly debits until notified in writing otherwise. All cancellation requests must be received 30 days prior to billing date and must be submitted in writing to mayor.ylv@kidville.ca. If a plan is cancelled prior to the three (3) month commitment, a $50 early cancellation fee will be applied. If additional costs are incurred by Kidville to collect payments referenced, those costs plus a $25 service charge will be applied. Accounts can be placed on hold for a maximum of 1 month.

Payment
Fees are payable in full at the time of registration. Check our website for current pricing at your home facility. We accept Visa, Mastercard, American Express, Debit, or Cash. We do not accept cheques. When payment is completed, you will receive confirmation and receipt via email.

Sales Tax
Sales tax will be applied to any offerings as specified by government regulations.

Gift Cards
Kidville Gift Cards are redeemable at any Kidville Canada location. Not valid in the USA. Gift Cards may be used at the boutique, salon and to purchase classes and Playspace passes not exceeding the remaining credit balance on this card. Treat this card as cash; if it is lost, it cannot not be replaced.

Waitlists
Members are able to join waitlists for classes and Camp Kidville and will automatically be enrolled to classes and camp prior to the start of the class if spaces become available in the order in which they enrolled to the waitlist based on date and time. Members on waitlists will be notified of openings via email.

Attendance & Make-Ups
Classes: Unused visits (make-ups) can roll over to the next week (up to 1 for a Single, and 2 for a Double). If you're not able to attend, we would ask that you cancel your scheduled class online or by calling our Front Desk before 9:00am the day of your class. Your payment reserves a class for your child(ren) regardless of attendance. No refunds will be issued for missed classes.
Camp Kidville: Camp Kidville does not offer make-ups for missed classes. No refunds will be provided for absent days, sick days or holidays.

Cancellations & Refunds
We reserve the right to cancel or modify classes and faculty. Your payment reserves a class for your child(ren) regardless of attendance. No refunds will be issued for missed classes. Accounts can be placed on hold for a maximum of 1 month. Kidville Academy (KVA), KVA Prep and Camp Kidville have different billing plans and cancellation policies. All cancellation and refund requests must be submitted in writing to mayor.ylv@kidville.ca; and must be received by the specified refund date.
Classes: Subject to your consumer rights membership/payments are non-transferable and non-refundable.
Memberships: Subject to your consumer rights membership/payments are non-transferable and non-refundable.
Signup Fee: Subject to your consumer rights, any and all refunds will be less the amount of the non-refundable one-time signup fee.
Camp Kidville: Placement in the Camp Kidville program is guaranteed for each registered child once payment has been made. If a family chooses to leave at any time between their acceptance and the end of the session, full program costs remain due and payable. The full cost is applicable even if your child is absent due to family vacation, temporary illness, or if the school closures due to inclement weather and other reasons. Once you have paid, Camp Kidville is non-refundable/non-transferable, and there will be no exceptions granted. Camp Kidville does not offer make-ups for missed classes. No refunds will be provided for absent days, sick days or holidays.

Media Release Policy
On occasion we will use photographs, electronic images, as well as audio and video recordings in marketing, training, management and promotion programs. All such images and recordings are the property of LKM Kids Company Inc.(DBA Kidville) and/or KVU Inc. Such images and recordings may be used for promotional purposes and that LMK Kids Company Inc. and/or KVU Inc. may, without restriction, reproduce, publish, adapt, perform and communicate such images and recordings, in whole or in part, in any media (whether now existing or hereafter invented) throughout the world without my further permission and without any compensation whatsoever. If you do not wish for your child to be photographed, and/or recorded please inform a Kidville employee.

Member Agreement
Kidville has the right to update Policy Terms and Conditions and other policies at any time. Please see www.kidville.ca/policy for current information and any location specific policies. Non-compliance with Kidville’s policies and procedures may result in termination of membership and/or guests may be asked to leave the facilities.


PRIVACY POLICY

Kidville respects your privacy and values the relationship we have with you. Your visit to this website is subject to this Privacy Policy. This Privacy Policy describes the types of personal information we collect at kidville.com, (the “Site”), how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you may reach us to update your contact information, remove your name from our mailing list or ask us any questions you may have about our use of your personal information. It also explains how you may elect to stop receiving communications about our products and services. Please note that this Privacy Policy governs only information provided to kidville.com. It does not govern any other information collected or communications received by way of any other product or service. If you link to another website from this Site, you are subject to the privacy policy applicable for that website and we suggest that you consult such privacy policy.

1. Information We Collect and How We Use It
You may choose to provide us with personal information when you visit our Site. For example, if you decide to complete an online survey, complete a user registration form or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group and gender. If you decide to place an order, we will also need to know your billing address, credit card number and expiration date. To protect your personal information, users registering at the Site must also enter a user name/email address and password.If you would prefer that we not collect any personal information from you, please do not provide us with any such information.

2. Use of Personal Information by Kidville
a. Marketing Emails - The information you provide may be used by Kidville and its partners or affiliates to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information (“Emails”). If you decide that you would no longer like to receive these Emails, see the Deactivate or Change Your Status section below.
b. Communications to Serve You - If you have elected to provide us with your contact information, we may provide you with service related announcements by email, or direct mail, concerning the Site or contact you regarding your customer service requests or questions or your order. For example, all registered users will receive a welcoming Email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Kidville offers its customers.
c. Special Events, Questionnaires and Surveys - On occasion, Kidville may sponsor special events (such as contests, sweepstakes or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy for the purposes set forth herein.

3. Technologies That Allow Us to Customize Your Experience on Our Site
We use various technologies to collect information about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the numerical Internet Protocol (IP) address identifying your computer or device which may indicate your geographic location. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.
a. Web Beacons and Tracking Links - Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising such as re-targeting and to enhance customer support and usability. If you reject our cookies (see “Cookies” section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.
b. Cookies - The Site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of a cookie is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to kidville.com, the information you previously provided can be retrieved, so you can easily use the kidville.com features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the kidville.com services or web sites you visit. We may use third-party advertising companies to serve ads when you visit our website. These companies may use non-identifying information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

4. Information We Share and With Whom We Share It
We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as described below. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.
a. Kidville Companies - We may share your personal information with other Kidville affiliates or partners (the “Kidville Companies”). Kidville Companies will use this information in accordance with this Privacy Policy.
b. Third Parties - We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include credit card companies, data analysis firms, customer support specialists, email vendors, and web hosting companies. Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy. In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
c. Compliance With Law and Fraud Protection - We may disclose any information we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when we believe, in our sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

5. How We Protect Personal Information
We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the site. If you have any questions about security at our Site, you can send an email to mayor@kidville.com.

6. Updates to Our Privacy Policy
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy.

7. Deactivate or Change Your Status
With the exception of order confirmation emails the like, Kidville gives our members the option of deactivating from our service so as not to receive future communications from us or any other part of our service by following the unsubscribe instructions at the bottom of any email communication. Note: It may take up to 48 hours for us to process your request and any e-mail communications within the queue prior to your decision to deactivate will still be sent to you.

8. Comments
We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by e-mail at mayor@kidville.com.

LKM Kids Company Inc. (DBA Kidville) and KVU Inc.
3420 Yonge Street, Toronto, ON  M4N 2M9
(416) 483-7070
mayor.ylv@kidville.ca