Kidville

MEMBER POLICY TERMS & CONDITIONS

Membership
Annual memberships commences on the later of the purchase date or the first day of the semester. You must be a member for the entire semester in which the class occurs. Your “home facility” is the location at which you are registered for classes. A diamond membership includes all the benefits of a platinum membership at your home facility, plus complimentary use of the Playspaces at all Kidville locations. Members receive discounts at Kidville boutiques and Kidville salons worldwide.

How to register
Call or check our website for classes and services offered at your location. Please note that Kidville Academy (KVA) is offered by KVU Inc. Within Kidville’s facilities. Early registration is strongly advised, as classes may fill quickly. All forms must be signed by a parent or guardian before a child can attend class.
By phone: call your local kidville facility. Have your credit card on hand. 
Online: go to www.kidville.ca and follow instructions for registration. 
In person: stop by the front desk of your local kidville facility.

Payment
Registration and membership fees are payable in full at the time of registration. A non-refundable annual registration fee is applicable for all silver members. This fee is waived for gold, platinum, and diamond members. Prices may vary by location. Check our website for current pricing at your home facility. Acceptable forms of payment include: 
Cash: accepted for in-person registration only. 
Credit card: when payment is completed, you will receive confirmation.
 
Waitlists
Priority waitlist status for classes, camp and KVA is given in the following order, according to your membership status in the semester in which the desired class takes place: diamond members, platinum members, gold members, silver members, non-members. You may upgrade your membership at any time. Waitlists will be notified of openings in classes through the fourth week of the semester. After the fourth week of the semester, please call or check our website for availability. Your name will be removed from a waitlist if you decline an open spot or if you do not respond to a notification in the time allotted by a Kidville or KVA representative.

Contact Information
The primary member must ensure that we have the most up-to-date contact information on file, including mailing address, email address and phone number. Please inquire at your home facility about our email addresses to add to your “approved sender” list.

Cancellations & Refunds
We reserve the right to cancel or modify classes and faculty. No refunds will be issued for missed classes. All refund requests must be submitted in writing either in person or by mail, email or fax; and must be received by the specified refund date. Classes: for class orders (not including KVA and camp), full refunds will be issued prior to the first class of each semester. Subject to your consumer rights: a pro-rated refund will be issued after the first class of each semester. No refund will be issued after the second class of each semester. Memberships: subject to your consumer rights: no refunds for membership upgrades after the second class of the initial semester for which the membership is purchased. Registration fee: subject to your consumer rights: all refunds will be less the amount of the non-refundable registration fee. Camp: subject to your consumer rights: no refunds will be issued for Camp Kidville and/or specialty camps.  No refunds will be provided for absent days, sick days or holidays. Kidville Academy (KVA): subject to your consumer rights: no refunds will be issued for Kidville Academy. No refunds will be provided for absent days, sick days or holidays. Sixty (60) days’ notice must be given in writing if your child is withdrawing from Kidville Academy. Fees will be charged up to and including the stated date of withdrawal, regardless of whether or not the child is in attendance during this period. KVA Application Fee: subject to your consumer rights: all refunds will be less the amount of the non-refundable application fee.

Pro-rating
In some instances, due to late enrolment Kidville classes will be pro-rated, otherwise members can schedule the make-up offered for missed class(es).  The per class cost is calculated by dividing the semester cost by 10.  'Holiday make-ups' will be given for statutory holidays; holiday closures are never pro-rated.  Registration fee (new members only) & HST apply to all purchases.  Kidville Academy, Camp Kidville, FLEX Passes, One Year Class passes and Playspace Packs will not be pro-rated.

Discounts
Early Registration Discount: Enrol for kidville classes within the first month of the registration period and receive $25 off your first class purchase. Registration periods vary by semester.  Kidville Academy and Camp Kidville have different registration periods than classes, please inquire.
Multiple Class Discount: Enrol for kidville classes before the first day of the semester and receive $25 off each additional class within the same semester. Multiple class discounts do not apply to Kidville Academy and Camp Kidville.

Food-Allergy Awareness
Kidville is food-allergy aware and committed to providing a safe environment for our members. Therefore, we request that you do not bring peanuts, nuts, or foods containing nut ingredients onto the premises.  If your child has an allergy that requires medication/an Epi-Pen, an adult must remain on the premise at all times.

Immunization
For KVA, children must be immunized, unless a fully authorized exemption is on file.

Attendance, Make-ups & Swaps
Make-ups for camp and KVA will be issued for Kidville’s holiday closures only. For all other classes, three make-ups are permitted per child per class within a semester, provided they are scheduled 24 hours in advance and occur within the same semester. Additional make-ups will be provided for classes not held due to holidays. Make-ups are only provided if spots are available. Scheduled makeup sessions must be cancelled at least one hour prior to class. Members may swap classes or times (if space is available) prior to the fourth class of the semester. Classes may only be swapped within the same semester.

Playspace
Playspaces are open to active members and guests accompanied by active members. With the exception of diamond members, members may use playspaces at their home facility only. Playspace passes are “paperless” and are tracked on members’ accounts. Members’ playspace passes are only valid during their active memberships. Playspace hours are subject to change and may vary by semester. If you are interested in using the playspace during non-scheduled hours, please check with the front desk to find out if the space can be opened. On occasion, playspaces may be closed for special events and activities. Please call ahead. Kidville classes and playspace will not be held on specific holidays. Please check www.kidville.ca or call your local Kidville for your facility’s holiday schedule.

Gift Cards
Kidville gift cards are redeemable at any Kidville Canada location.  Not valid in the USA.  Gift cards may be used at the Kidville boutique, salon and to purchase classes and playspace passes. A $5.00 charge will be applied for any replacement cards.

Media Release Policy
On occasion we will use photographs, electronic images, as well as audio and video recordings in marketing, training, management and promotion programs.  All such images and recordings are the property of LKM Kids Company Inc. and/or KVA Inc. I understand and agree that such images and recordings may be used for promotional purposes and that LKM Kids Company Inc. and/or KVA Inc. May, without restriction, reproduce, publish, adapt, perform and communicate such images and recordings, in whole or in part, in any media (whether now existing or hereafter invented) throughout the world without my further permission and without any compensation whatsoever.

Member Agreement
Kidville has the right to update policy terms and conditions and other policies at any time.  Noncompliance with Kidville’s policies and procedures may result in termination of membership.

 
COMMUNITY STANDARDS POLICY

Parents/Guardians and children must adhere to the Community Standards Policy. The Community Standards Policy provides rules regarding safety, sickness, parental accompaniment, classroom and playspace etiquette, and other matters. The Community Standards Policy may be amended from time to time.

Classroom & Playspace Etiquette
• For the enjoyment of all parents, caregivers and children, we ask that you follow our terms of classroom etiquette:
• Please turn off your cell phones or set them to vibrate. If you need to take a call, please step outside the classroom.
• If your child becomes upset during class, please step outside and return when your child feels better.
• Please keep your voices low and your conversations to a minimum. Anyone disturbing the class may be asked to leave the room.
• If your child needs you during drop-off classes, please be as discreet as possible.
• One adult per child in class. If you would like an additional adult to come, please inquire at the front desk.
• All parents and caregivers are responsible for their child’s safety and supervision in the playspace and are required to be within arm’s reach at all times.
• Non-compliance with this policy may result in dismissal for the day and the termination of playspace and/or membership privileges at our facilities.

Food & Drink
Members are prohibited from bringing food or drink into classrooms.

Parental Accompaniment 
Classes for newborns to 24 months are with parent or caregiver. Classes for 2-year-olds are with parent or caregiver, unless otherwise noted. All classes for 3 year-olds are separation optional, unless otherwise noted. Only one adult per child. Classes for 4 to 7 year-olds are drop-off classes, unless otherwise noted. Parents or caregivers may attend the first drop-off class with their child.

Personal Belongings
Kidville is not responsible for the loss of any personal belongings.

Safety & Sickness
• Children must stay within arm’s reach of a parent or caregiver at all times in the play space.
• Please keep sick children at home. We reserve the right to send a child home to get well at our discretion and offer a make-up. Come play when you are at your best. Our Kidville Academy program requires that all children must be immunized, unless a fully authorized exemption is on file. Ask for details.
• Children enrolled in drop-off programs must be escorted to and from classrooms by their parent or caregiver.
• It is the responsibility of the primary member – the purchaser of the family membership – to add or remove the names of persons authorized to check into Kidville on their membership list.
• Please be sure to completely fill out the medical portion of the member information form and the additional medical form, if applicable, and sign the release in the case of an emergency
• Kidville Camps and KVA may require an additional medical form to be completed by the child’s doctor.
If a child has an allergy or any other medical condition that requires an EpiPen or medication, it must be on the premises with the parent or caregiver.

Stroller Policy
Strollers are not permitted beyond check-in, in accordance with fire safety regulations.



BIRTHDAY PARTY POLICIES & GUIDELINES

Venue Ettiquette
For the enjoyment of all parents, caregivers and children:
• All parents and caregivers are responsible for their child’s safety and supervision and are required to be within arm’s reach at all times.
• No shoes are not permitted within certain areas of the Kidville facility. However socks are always required.
• If a child has an allergy or any other medical condition that requires an EpiPen or medi- cation, it must be on the premises with the parent/caregiver.
• If your party exceeds fifteen (15) minutes past the intended end time of your event, you will be charged for the extra half hour ($150).
• Parties will finish at the time stated on the Kidville Birthday Party Contract regardless of the time the party host or guests arrive.

Food & Drink
Members are prohibited from bringing food or drink from outside vendors during an event, unless previously agreed upon by Kidville Birthday Party Manager. Please be aware there are no alcoholic or hot beverages permitted at Kidville. Kidville is food-allergy aware and committed to providing a safe environment for our members. Therefore, we request that you do not bring peanuts, nuts, or foods containing nut ingredients onto the premises.

Birthday Party Availability 
Events are held at Kidville – Yonge Lawrence Village on Fridays, Saturdays and Sundays. Weekday availabilities are an option based on facility programming; please speak with a Birthday Party Manager for further details.

Holding a Date
An event day and time can be held for 48 hours without a deposit. After which time, a deposit is required or the spot will be released.

How to Reserve
Call or stop by your local Kidville. Early reservation is strongly advised, as availabilities fill quickly. Birthday Reservations are preferred at least 8 weeks in advance of the event.

Deposit
A deposit will be taken to reserve the day and time of your event. The deposit amount is 50% (+HST) of your chosen Birthday Party Package. Deposit is deducted from the total balance.

Cancellations
In case of an event cancellation within 2 weeks of the scheduled event date, party host will be re- sponsible for the outstanding balance of the event. Kidville reserves the right to cancel or modify events within reason due to extenuating circumstances.

Refunds
NO REFUNDS WILL BE GIVEN IF YOU CANCEL LESS THAN EIGHT FULL WEEKS PRIOR TO THE SCHEDULED DATE OF YOUR PARTY. All refund requests must be submitted to Kidville in writing either in person or by email or fax; and must be received by the specified refund date.

Drop Off
All events for 3 year-olds + are separation option-al, unless otherwise noted. Parents or caregivers will be asked to Sign-In and Sign-Out children if they choose to drop-off during the event. The party host is responsible for gathering contact information for all children in attendance of the event.

No Shows
You will be charged for the number of children and adults (for adult food if applicable) that you submit the week prior to the party. You will be charged for the number of children that you guaranteed before the party, even though you may have no-shows. Also, please note, that you will be charged for any extra head count on the day of the party if any.

Payment
All final payments will be collected the day of your event. As previously mentioned, the listed prices on Contract do not include taxes. We accept Visa, Mastercard, American Express, Debit, or Cash. We do not accept cheques for Deposit or final Birthday Party payment. All additional costs incurred during event, will be charged at the end of event. A Birthday Party Manager or a Birthday Party Leader will review these costs with you prior to the end of event. If balance is not paid at the end of your event, Kidville will charge credit card in the amount of outstanding balance. 



PRIVACY POLICY

Kidville respects your privacy and values the relationship we have with you. Your visit to this website is subject to this Privacy Policy. This Privacy Policy describes the types of personal information we collect at kidville.com, (the “Site”), how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you may reach us to update your contact information, remove your name from our mailing list or ask us any questions you may have about our use of your personal information. It also explains how you may elect to stop receiving communications about our products and services. Please note that this Privacy Policy governs only information provided to kidville.com. It does not govern any other information collected or communications received by way of any other product or service. If you link to another website from this Site, you are subject to the privacy policy applicable for that website and we suggest that you consult such privacy policy.

1. INFORMATION WE COLLECT AND HOW WE USE IT
You may choose to provide us with personal information when you visit our Site. For example, if you decide to complete an online survey, complete a user registration form or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group and gender. If you decide to place an order, we will also need to know your billing address, credit card number and expiration date. To protect your personal information, users registering at the Site must also enter a user name/email address and password.If you would prefer that we not collect any personal information from you, please do not provide us with any such information.

2. USE OF PERSONAL INFORMATION BY KIDVILLE
a. Marketing Emails - The information you provide may be used by Kidville and its partners or affiliates to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information (“Emails”). If you decide that you would no longer like to receive these Emails, see the Deactivate or Change Your Status section below.
b. Communications to Serve You - If you have elected to provide us with your contact information, we may provide you with service related announcements by email, or direct mail, concerning the Site or contact you regarding your customer service requests or questions or your order. For example, all registered users will receive a welcoming Email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Kidville offers its customers.
c. Special Events, Questionnaires and Surveys - On occasion, Kidville may sponsor special events (such as contests, sweepstakes or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy for the purposes set forth herein.

3. TECHNOLOGIES THAT ALLOW US TO CUSTOMIZE YOUR EXPERIENCE ON OUR SITE
We use various technologies to collect information about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the numerical Internet Protocol (IP) address identifying your computer or device which may indicate your geographic location. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.
a. Web Beacons and Tracking Links - Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising such as re-targeting and to enhance customer support and usability. If you reject our cookies (see “Cookies” section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.
b. Cookies - The Site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of a cookie is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to kidville.com, the information you previously provided can be retrieved, so you can easily use the kidville.com features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the kidville.com services or web sites you visit. We may use third-party advertising companies to serve ads when you visit our website. These companies may use non-identifying information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

4. INFORMATION WE SHARE AND WITH WHOM WE SHARE IT
We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as described below. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.
a. Kidville Companies - We may share your personal information with other Kidville affiliates or partners (the “Kidville Companies”). Kidville Companies will use this information in accordance with this Privacy Policy.
b. Third Parties - We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include credit card companies, data analysis firms, customer support specialists, email vendors, and web hosting companies. Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy. In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
c. Compliance With Law and Fraud Protection - We may disclose any information we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when we believe, in our sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

5. HOW WE PROTECT PERSONAL INFORMATION
We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the site. If you have any questions about security at our Site, you can send an email to mayor@kidville.com.

6. UPDATES TO OUR PRIVACY POLICY
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy.

7. DEACTIVATE OR CHANGE YOUR STATUS
With the exception of order confirmation emails the like, Kidville gives our members the option of deactivating from our service so as not to receive future communications from us or any other part of our service by following the unsubscribe instructions at the bottom of any email communication.
Note: It may take up to 48 hours for us to process your request and any e-mail communications within the queue prior to your decision to deactivate will still be sent to you.

8. COMMENTS
We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by e-mail at mayor@kidville.com.

LKM KIDS COMPANY INC. AND KVU INC.
3420 YONGE STREET, TORONTO, ONTARIO M4N 2M9
416-483-7070
MAYOR.YLV@KIDVILLE.CA